Everything you want to know
From temperature to application to shipping — find the right answer fast. And the link you need.
Which wax do I need for which temperature?
Vulcan for mild (+10 to −4 °C), Polar for classic winter (−3 to −9 °C), Glacier for very cold (−7 to −20 °C). Not sure? The Mixed 3-Pack covers everything — or let the Wax Finder guide you in 30 seconds.
How do I apply the wax correctly?
Iron on the wax, let it cool, scrape it off, brush it out — done. The full step-by-step guide is here: How to Wax Correctly.
How often do I need to rewax?
Rule of thumb: after about 3–5 ski days, or as soon as the base looks dull. Exactly how long WhiteRoot lasts, we are measuring in a field test this winter. Full details: How to Wax Correctly — or watch the video: Watch the tutorial on YouTube.
Do I need special tools to wax?
No. A wax iron (or an old iron without steam holes), a scraper, and a brush are enough. Step by step: How to Wax Correctly.
What does “paraffin-free” mean?
Our waxes contain no petroleum paraffin and are based on plant-based raw materials. They are made in our own production facility in Schönthal (Upper Palatinate, Germany). More about us: About us.
Does WhiteRoot contain PFAS or fluorine?
No. Our formula contains no fluorine and no PFAS.
Does the wax smell or smoke when ironing?
WhiteRoot is low-odor when hot waxing. As with any wax: ventilate well and do not exceed 126 °C.
Does the wax work for skis AND snowboards?
Yes. All Elements waxes work equally well on ski and snowboard bases.
How long does shipping take? What does it cost?
Delivery time: 2–5 business days, depending on the country. Free shipping from €60. As a Members Club member, you get Priority Shipping — your order is processed first, at the same price.
Can I return or exchange my order?
Yes. You have a 14-day right of withdrawal in accordance with our cancellation policy. All details and the “Withdraw from contract” button can be found under Right of withdrawal.
What is the WhiteRoot Members Club?
You earn Club Points, for example for every euro. With your tier (Starter → Contender → Frontrunner) you unlock a permanent discount, early access, and Priority Shipping. Everything you need to know: Members Club.
Is bike wax available yet?
Our bike line (Strada, City, Trail) is in development, launching in specialist retail in summer 2027. Get launch access on the Bike wax page.
